Touchless Elevator Call Solution Market Trends and Forecast
The future of the global touchless elevator call solution market looks promising with opportunities in the residential, commercial and industrial markets. The global touchless elevator call solution market is expected to grow with a CAGR of 7.6% from 2025 to 2031. The major drivers for this market are the growing health and hygiene awareness and the rising building automation and smart infrastructure.
• Lucintel forecasts that, within the type category, based on sensor will remain the largest segment over the forecast period due to rising demand for hygienic and contact-free interactions is driving the adoption of sensor-based elevator call systems.
• Within the application category, commercial will remain the largest segment due to increasing demand for modernization of existing commercial spaces is fueling the upgrade to touchless elevator solutions to meet contemporary standards.
• In terms of region, North America is expected to witness the highest growth over the forecast period.
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Emerging Trends in the Touchless Elevator Call Solution Market
With ever-present advancements in the sensor technologies coupled with mobile integrations and user pressure, the touchless elevator call solution market is being revolutionized on a daily basis. These will change the use of elevators in commercial or private buildings. Next are five fundamental emerging trends found in the markets discussed.
• Integration with Smart Building Systems: Touchless elevator call solutions are increasingly being integrated with broader smart building systems. This allows for control of lighting, temperature, security, and elevator operations from a single point. These integrations facilitate seamless, automated experiences that create convenience and ensure safety for occupants in the buildings. Synchronized elevators and other smart devices in a building will also allow monitoring and optimization of energy use, thus creating efficiency in a building. This trend reflects a broader shift toward smarter, more connected buildings, especially in urban areas.
• Voice Recognition and AI Capabilities: As the demand for more advanced touchless technologies grows, voice recognition systems are becoming more integrated into touchless elevator call solutions. These systems allow users to control elevators via voice commands, eliminating the need for physical contact. The algorithms are also using AI to improve the functionality of the systems so that they can detect and predict the userÄX%$%Xs preference. Such inventions are more applicable in buildings that have high volumes of traffic; optimization of elevator experience would therefore significantly enhance efficiency and user satisfaction.
• Mobile App-Based Elevator Calls: It is gaining popularity due to the convenient and contactless method of an elevator call using a mobile application. The building occupants can use their smartphones to call elevators directly without having to press physical buttons. Many of these apps also provide additional functionalities, such as floor selection and elevator arrival notifications. The integration of mobile apps with touchless systems is enhancing the overall user experience, making it possible to control elevators remotely, streamline traffic flow, and enhance building security. This trend is expected to expand as smartphone usage continues to rise globally.
• Advanced Gesture-Controlled Systems: Gesture-controlled systems are one of the most advanced forms of touchless technology in the elevator sector. These systems allow users to call and control elevators using hand gestures, eliminating the need for physical interaction with buttons or screens. Hygienic and efficient, gesture recognition is powered by sensors that detect specific hand movements. It is highly relevant in high-traffic areas, where the hygiene standards require as few touchpoints as possible.
• Hygiene and Health-Conscious Solutions: The demand for hygiene and health-conscious touchless solutions has gone through the roof, especially since the COVID-19 pandemic. Building managers are realizing that less contact means the reduction of germs and viruses. Touchless elevator call solutions, such as motion sensors, facial recognition, and mobile apps, are being installed in public buildings, hospitals, shopping centers, and office complexes to provide a safer environment for occupants. As long as health and hygiene become priorities, this trend will continue.
The burgeoning trends of hygiene, automation, and advanced technologies are the reasons the global touchless elevator call solution market is very much on a rising curve. To say the least, with these trends changing, touchless systems can also advance in design and functionality, promoting more innovation and use across the world.
Recent Development in the Touchless Elevator Call Solution Market
The touchless elevator call solution market has had significant developments worldwide as the need for safer and more efficient systems increases. It is driven by increased urbanization, technological advances, and increasing awareness of hygiene. Below are five key developments transforming the market.
• Increase in Gesture-Based Controls: Gesture-based touchless systems are gaining popularity in high-traffic areas because of their efficiency and hygiene benefits. These systems use motion-sensing technologies to detect hand movements, allowing users to call and control elevators without making physical contact. This development reduces the spread of germs in public spaces, in line with growing health and safety concerns. Gesture-based controls are becoming an essential feature in both commercial and residential buildings, especially in areas where minimizing touchpoints is crucial.
• Integration with Smart Building Ecosystems: Another significant development is the integration of touchless elevator call solutions with smart building ecosystems. Property managers can create more efficient and automated buildings by linking elevators with other smart devices, such as security systems and environmental controls. This development is driving the adoption of touchless systems, especially in new smart buildings and high-end residential properties. The interconnectedness of devices improves user experience while enhancing the overall functionality of the building.
• AI and Machine Learning: AI and machine learning technologies are being integrated into touchless elevator systems to enhance user experience and optimize traffic management. These technologies can predict elevator demand patterns and optimize elevator dispatching, reducing wait times and improving efficiency. AI-powered systems also improve security features, such as facial recognition, ensuring that only authorized individuals can access certain floors. This development is particularly relevant for high-rise buildings and commercial complexes where efficient elevator operation is critical.
• Hygiene and Safety Features: One of the main developments in the market is hygiene and safety features. The COVID-19 pandemic has led manufacturers to enhance their touchless systems with features that reduce physical contact and maintain a hygienic environment. In terms of safety features, public environments now deploy hands-free floor selection and contactless call buttons as well as motion sensors for limiting the infection rate. Probably, such changes are going to continue being very essential to the sector going forward.
The recent developments clearly indicate the touchless elevator call solution market has undergone a significant change due to mobile apps, gesture control, AI, and hygiene-conscious features. It is not only enhancing the user experience but also building management in terms of safety and efficiency.
Strategic Growth Opportunities in the Touchless Elevator Call Solution Market
The touchless elevator call solution market holds great growth potential across various applications. As the demand for safer and more efficient systems increases, the commercial real estate, healthcare, and hospitality sectors are adopting touchless technologies to improve building operations and user experience. Below are five key growth opportunities across applications.
• Commercial Real Estate: Touchless elevator systems present a vast growth opportunity for commercial real estate, especially for office buildings, malls, and high-rise complexes. With business focus on employee safety in the workplace, there is an increase in demand for touchless solutions that provide more hygiene and convenience. With motion sensors, mobile apps, and voice recognition, commercial properties can deliver more streamlined, hygienic elevator experiences to improve tenant satisfaction and building efficiency.
• Healthcare Facilities: Hospitals, clinics, and other healthcare facilities are the best candidates for touchless elevator systems. Such environments require high standards of hygiene to prevent infections. Touchless elevator solutions that use motion sensors, facial recognition, and mobile apps help minimize contact between patients, staff, and visitors. These systems improve operational efficiency while ensuring safety and cleanliness in high-traffic healthcare settings. As the healthcare sector prioritizes infection control, touchless systems are becoming an essential part of building design.
• Hospitality Industry: In the hospitality industry, touchless elevator systems are becoming a key selling point for hotels and resorts looking to offer superior guest experiences. Mobile app integration and gesture-based controls allow guests to navigate the property without physical contact, providing a more comfortable and hygienic stay. With growing health concerns, touchless elevators are becoming a standard feature in new and refurbished hotels. The hospitality industryÄX%$%Xs focus on automation and personalization further enhances the appeal of touchless systems.
• Residential Buildings: With the growing demand for smarter homes, residential buildings are also adopting touchless elevator solutions. High-end residential complexes and luxury apartments are integrating touchless systems to offer residents greater convenience and safety. A big driver of this trend is a focus on hygiene, especially in multi-story buildings with high foot traffic. In residential buildings, touchless solutions help to limit the spread of germs, while offering other modern conveniences such as controls through mobile apps and voice recognition.
• Smart Cities and Urban Development: Smart cities and urban development provide substantial growth opportunities for touchless elevator technologies. As cities get themselves to digitalize and automate, integrating touchless systems into transportation hubs, commercial centers, and public buildings are essential. The touchless elevator within these environments helps smoothen transportation and enhances the general user experience while promoting the sustainability objectives of the smart city project. Continued investment in urban infrastructure will further make touchless elevator solutions an essential component of the urban landscape.
All these strategic growth opportunities highlight the opportunity of the touchless elevator call solution market by application across all geographies. With increased need for convenience, hygiene, and efficiency, the touchless system will play an important role in revolutionizing the ways buildings function and interact with occupants.
Touchless Elevator Call Solution Market Driver and Challenges
In the touchless elevator call solution market, many key drivers and challenges affect this industry. It may include technological advancement, hygiene-focused systems demand, and regulatory influence. All these will help shape the potential of the market-influencing both adoption and innovation in the touchless technologies. Some of the main drivers and challenges facing this market are given below:
The factors responsible for driving the touchless elevator call solution market include:
1. Technological Advances: The evolution of technology such as AI, machine learning, and motion sensing continues to drive touchless elevator call solutions. Such developments make elevator systems smarter, more efficient, and easier to use. The growing market for touchless systems presents the capabilities of new applications, such as facial recognition and mobile app integration.
2. Health and Hygiene Concerns: The COVID-19 pandemic has amplified hygiene concerns, creating an increased need for touchless solutions in public spaces. The touchless elevator system, reducing human contact, becomes a safer choice for high traffic locations such as office buildings, hospitals, and shopping malls. These concerns about hygiene are the most important drivers for the growth in the market.
3. Smart Building Integration: Given that buildings are going smart, touchless elevator systems are increasingly being integrated with other building management technologies. By so doing, this contributes to smooth, automated control over elevator functions, leading to enhanced user experience and efficiency in buildings. The drive towards smart buildings is a leading enabler of the adoption of touchless elevators.
4. Consumer Demand for Convenience: Consumers are increasingly demanding convenience and ease of use, which is driving demand for touchless technologies. Features such as gesture-based controls, voice recognition, and mobile app integration make elevators more accessible and user-friendly, encouraging adoption in both residential and commercial buildings.
5. Environmental Sustainability: Touchless elevator systems are contributing to sustainability efforts by reducing the need for manual controls and improving energy efficiency. By integrating with building management systems, these solutions can optimize elevator usage, reducing energy consumption and supporting green building initiatives.
Challenges in the touchless elevator call solution market are:
1. High initial investment: Touchless systems may attract many consumers despite the rising demand. The installation of such systems is highly expensive, especially for developing economies. This could limit its uptake because of the huge amount that would be spent to implement such systems in buildings, discouraging property managers and developers from using them.
2. Regulatory and Compliance Issues: Depending on the region, different standards exist for building systems, including elevators. Therefore, manufacturers have to ensure that their touchless solutions meet those standards, adding complexity to the product development and entry into a new market.
3. Complexity of technological integration: Adding a touchless elevator system into existing building management technologies may be challenging with much investment in infrastructure. Issues with compatibility, upgrading of the system, and training become issues for companies that want to implement these systems into older buildings or those with outdated technologies.
Growth in the touchless elevator call solution market is driven by technological advancements, health concerns, and consumer demand for convenience. However, it faces challenges like high initial costs, regulatory hurdles, and integration complexities that will need to be overcome to have widespread adoption in various sectors.
List of Touchless Elevator Call Solution Companies
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies touchless elevator call solution companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the touchless elevator call solution companies profiled in this report include-
• Hitachi
• Kone
• Thyssenkrupp
• Fujitec
• MAD Elevator
• Schindler
• Hyundai Elevator
Touchless Elevator Call Solution Market by Segment
The study includes a forecast for the global touchless elevator call solution market by type, application, and region.
Touchless Elevator Call Solution Market by Type [Value from 2019 to 2031]:
• Based on Sensor
• Based on QR Code
• Based on APP
• Others
Touchless Elevator Call Solution Market by Application [Value from 2019 to 2031]:
• Residential
• Commercial
• Industrial
Touchless Elevator Call Solution Market by Region [Value from 2019 to 2031]:
• North America
• Europe
• Asia Pacific
• The Rest of the World
Country Wise Outlook for the Touchless Elevator Call Solution Market
The touchless elevator call solution market has been growing rapidly worldwide, especially because of the increased demand for hygiene and contactless systems. The COVID-19 pandemic has increased the demand for touchless elevator technologies, as commercial and residential building managers have become increasingly concerned with health and safety. This growth has also been facilitated by technological developments, including systems that rely on motion sensors, voice recognition, and mobile apps. We now discuss recent trends in the United States, China, Germany, India, and Japan.
• United States: Touchless elevator call solutions have been increasingly adopted in commercial and residential buildings in the United States, especially as a result of the COVID-19 pandemic. Many property owners and facility managers have installed touchless systems in an effort to increase security and reduce body contact. Several companies, such as Thyssenkrupp and Otis, use the latest sensor technologies in elevator systems, in which users call the elevator with gestures, voice commands, or by using mobile phones. Awareness of public health will continue to make demand strong for touchless elevator solutions in urban centers and large office buildings.
• China: As far as touchless elevator call solutions are concerned, China has been ahead of the rest since the country began rapidly urbanizing and developing technologically advanced infrastructures. Over time, the implementation of touchless systems in the Chinese market has also been on a rise, following the smart city initiatives and demand for high-tech solutions in both commercial and residential buildings. Companies like KONE and Schindler have incorporated features such as mobile-based elevator calls and facial recognition technology, which are in line with ChinaÄX%$%Xs digitalization push. As skyscrapers and large residential complexes continue to rise, the demand for touchless systems is expected to grow rapidly.
• Germany: Touchless elevator call solutions are also being embraced by Germany in its comprehensive push toward automation and digital transformation in the construction and real estate sectors. The German market is focused on improving accessibility to buildings and hygiene, and this has necessitated the adoption of touchless technologies. Elevator manufacturers in Germany, such as Siemens and Schindler, are increasingly integrating features such as gesture controls and mobile app integration to reduce physical contact in public spaces. With a strong focus on innovation and sustainability, the German market is likely to continue leading in terms of technological advancements in touchless elevator systems.
• India: In India, the adoption of touchless elevator call solutions is still in its infancy, but it has grown rapidly over the last few years, especially in metro cities and commercial buildings. The demand for these systems has been driven by the increasing awareness of hygiene and the need to minimize physical touch, particularly in crowded areas. Johnson Lifts and Thyssenkrupp are expanding their range of touchless products, while local startups offer new innovative solutions. The urbanization process in India is going to expand the market for touchless elevator solutions considerably.
• Japan: Long known for technological innovation, Japan has remained one of the markets that have really led innovation, especially in the touchless elevator call solution market. Such systems are also in demand in Japan due to the aging population, which now calls for solutions that enhance accessibility and minimize physical contact. In Japan, there is a strong preference for automation and smart buildings that increase the use of motion-sensing technology, voice recognition, and mobile apps. Japanese companies, such as Mitsubishi Electric and Hitachi, are developing cutting-edge touchless solutions that meet both residential and commercial needs, making Japan a key market player.
Features of the Global Touchless Elevator Call Solution Market
Market Size Estimates: Touchless elevator call solution market size estimation in terms of value ($B).
Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.
Segmentation Analysis: Touchless elevator call solution market size by type, application, and region in terms of value ($B).
Regional Analysis: Touchless elevator call solution market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
Growth Opportunities: Analysis of growth opportunities in different types, applications, and regions for the touchless elevator call solution market.
Strategic Analysis: This includes M&A, new product development, and competitive landscape of the touchless elevator call solution market.
Analysis of competitive intensity of the industry based on Porter’s Five Forces model.
FAQ
Q1. What is the growth forecast for touchless elevator call solution market?
Answer: The global touchless elevator call solution market is expected to grow with a CAGR of 7.6% from 2025 to 2031.
Q2. What are the major drivers influencing the growth of the touchless elevator call solution market?
Answer: The major drivers for this market are the growing health and hygiene awareness and the rising building automation and smart infrastructure.
Q3. What are the major segments for touchless elevator call solution market?
Answer: The future of the touchless elevator call solution market looks promising with opportunities in the residential, commercial and industrial markets.
Q4. Who are the key touchless elevator call solution market companies?
Answer: Some of the key touchless elevator call solution companies are as follows:
• Hitachi
• Kone
• Thyssenkrupp
• Fujitec
• MAD Elevator
• Schindler
• Hyundai Elevator
Q5. Which touchless elevator call solution market segment will be the largest in future?
Answer: Lucintel forecasts that based on sensor will remain the largest segment over the forecast period due to rising demand for hygienic and contact-free interactions is driving the adoption of sensor-based elevator call systems.
Q6. In touchless elevator call solution market, which region is expected to be the largest in next 5 years?
Answer: North America is expected to witness the highest growth over the forecast period.
Q7. Do we receive customization in this report?
Answer: Yes, Lucintel provides 10% customization without any additional cost.
This report answers following 11 key questions:
Q.1. What are some of the most promising, high-growth opportunities for the touchless elevator call solution market by type (based on sensor, based on QR code, based on app, and others), application (residential, commercial, and industrial), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2. Which segments will grow at a faster pace and why?
Q.3. Which region will grow at a faster pace and why?
Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
Q.5. What are the business risks and competitive threats in this market?
Q.6. What are the emerging trends in this market and the reasons behind them?
Q.7. What are some of the changing demands of customers in the market?
Q.8. What are the new developments in the market? Which companies are leading these developments?
Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?
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