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The future of the interactive voice response market looks promising with opportunities in the BFSI, travel &  hospitality, pharma & healthcare, telecommunication, government, transportation & logistics, media, retail & E-commerce, and education  industries. The global interactive voice response market is expected to grow with a CAGR of 6% to 8% from 2021 to 2026. The major drivers for this market are increasing demand for cloud-based technologies, increased security concerns, and increasing integration of advanced technologies.
 
A more than 150 page report is developed to help in your business decisions. Sample figures with some insights are shown below. To learn the scope of, benefits, companies researched and other details of interactive voice response market report download the report brochure.

 
interactive voice response


interactive voice response
 
The study includes trends and forecast for the global interactive voice response market by service, organization size, deployment mode, technology, solution, end use industry, and region as follows:
 
By Technology [$M shipment analysis for 2015 – 2026]:
  • Speech Based
  • Touch-tone Based
By Organization Size [$M shipment analysis for 2015 – 2026]:
  • Small and Medium Enterprise (SME)
  • Large Enterprise
By Service [$M shipment analysis for 2015 – 2026]:
  • Installation
  • Training & Education
  • Maintenance & Support
By Deployment Mode [$M shipment analysis for 2015 – 2026]:
  • Cloud
  • On Premise
By Solution [$M shipment analysis for 2015 – 2026]:
  • Call Routing
  • Outbound
  • Self-Service
By End Use Industry [$M shipment analysis for 2015 – 2026]:
  • BFSI
  • Travel and Hospitality
  • Pharma and Healthcare
  • Telecommunications
  • Government and Public Sector
  • Transportation and Logistics
  • ITES
  • Media, Retail, and E-commerce
  • Education
  • Others
By Region [$M shipment analysis for 2015 – 2026]:
  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • Germany
  • United Kingdom
  • France
  • Italy
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • The Rest of the World
Speech-based will remain the largest segment due to rising demand of natural language processing (NLP) technology that helps in reducing the amount of time spent by an individual and increasing demand in telecommunication, e-commerce, BFSI, and other industries.
 
BFSI will remain the largest end use industry during the forecast period due to the rising number of calls and the need of higher scalability and efficiency in organizations.
 
North America will remain the largest region during the forecast period due to growing adoption of advanced technologies such as artificial intelligence (AI), natural language processing (AI) in the U.S. and demand for enhanced customer service and a higher level of customer interaction.
 
Some of the interactive voice response companies profiled in this report include Nuance Communications, Inc., Avaya Inc., Verizon Communications Inc., 24/7 Customer, Inc., Genesys Telecommunication Laboratories, Inc., West Corporation, AT&T Inc., Cisco Systems, Inc., Aspect Software Parent Inc., New Voice Media, IVR Lab, 8X8, Inc, Nec Corporation, Centurylink.
 
 
Features of Interactive Voice Response Market
 
  • Market Size Estimates: Interactive Voice Response market size estimation in terms of value ($M)
  • Trend and Forecast Analysis: Market trends (2015-2020) and forecast (2021-2026) by various segments and regions.
  • Segmentation Analysis: Market size by technology, solution, services, organization size, deployment mode, and end use industry
  • Regional Analysis: Interactive Voice Response market breakdown by North America, Europe, Asia Pacific, and the Rest of the World.
  • Growth Opportunities: Analysis on growth opportunities in different end use industries, technology, solution, services, organization size, deployment mode, and regions for interactive voice response market.
  • Strategic Analysis: This includes M&A, new product development, and competitive landscape for the interactive voice response market.
  • Analysis of competitive intensity of the industry based on Porter’s Five Forces model.
 
 
 
This report answers following 11 key questions
 
Q.1 What are some of the most promising potential, high-growth opportunities for the global interactive voice response market by technology (speech based and touch-tone based), deployment mode (cloud and on premise), organization size (small and medium (SME) and large enterprise), services (installation, training & education, and maintenance & support), solution (call routing, outbound, self-service), end use industry (BFSI, travel &  hospitality, pharma & healthcare, telecommunication, government, transportation & logistics, media, retail & E-commerce, education, and other), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2 Which segments will grow at a faster pace and why?
Q.3 Which regions will grow at a faster pace and why?
Q.4 What are the key factors affecting market dynamics? What are the drivers and challenges of the interactive voice response market?
Q.5 What are the business risks and threats to the interactive voice response market?
Q.6 What are emerging trends in the interactive voice response market and the reasons behind them?
Q.7 What are some changing demands of customers in the interactive voice response market?
Q.8 What are the new developments in the interactive voice response market? Which companies are leading these developments?
Q.9 Who are the major players in the interactive voice response market? What strategic initiatives are being implemented by key players for business growth?
Q.10 What are some of the competitive products and processes in the interactive voice response market, and how big of a threat do they pose for loss of market share via material or product substitution?
Q.11 What M&A activities did take place in the last five years in the interactive voice response market?
 

Table of Contents
 
  • Executive Summary
  • Market Background and Classifications
    • Introduction, Background, and Classifications
    • Supply Chain
    • Industry Drivers and Challenges
  • Market Trends and Forecast Analysis from 2015 to 2026
    • Macroeconomic Trends (2015-2020) and Forecast (2021-2026)
    • Global Interactive Voice Response Market Trends (2015-2020) and Forecast (2021-2026)
    • Global Interactive Voice Response Market by End Use Industry
      • BFSI
      • Travel and Hospitality
      • Pharma and Healthcare
      • Telecommunications
      • Government and Public Sector
      • Transportation and Logistics
      • ITES
      • Media, Retail, and E-commerce
      • Education
      • Others
    • Global Interactive Voice Response Market by Technology
      • Speech Based
      • Touch-tone Based
    • Global Interactive Voice Response Market by Deployment Mode
      • Cloud
      • On Premise
    • Global Interactive Voice Response Market by Service
      • Installation
      • Training & Education
      • Maintenance & Support
    • Global Interactive Voice Response Market by Organization Size
      • Small and Medium Enterprise (SME)
      • Large Enterprise
    • Global Interactive Voice Response Market by Solution
      • Call Routing
      • Outbound
      • Self-Service
  • Market Trends and Forecast Analysis by Region from 2015 to 2026
    • Global Interactive Voice Response Market by Region
    • North American Interactive Voice Response Market
      • Market by End Use Industry
      • Market by Technology
      • The US Interactive Voice Response Market
      • The Canadian Interactive Voice Response Market
      • The Mexican Interactive Voice Response Market
    • European Interactive Voice Response Market
      • Market by End Use Industry
      • Market by Technology
      • German Interactive Voice Response Market
      • United Kingdom Interactive Voice Response Market
      • French Interactive Voice Response Market
      • Italian Interactive Voice Response Market
    • APAC Interactive Voice Response Market
      • Market by End Use Industry
      • Market by Technology
      • Chinese Interactive Voice Response Market
      • Japanese Interactive Voice Response Market
      • Indian Interactive Voice Response Market
      • South Korean Interactive Voice Response Market
    • ROW Interactive Voice Response Market
      • Market by End Use Industry
      • Market by Technology
  • Competitor Analysis
    • Product Portfolio Analysis
    • Geographical Reach
    • Porter’s Five Forces Analysis
  • Growth Opportunities and Strategic Analysis
    • Growth Opportunity Analysis
      • Growth Opportunities for the Global Interactive Voice Response Market by End Use Industry
      • Growth Opportunities for the Global Interactive Voice Response Market by Technology
      • Growth Opportunities for the Global Interactive Voice Response Market by Deployment Mode
      • Growth Opportunities for the Global Interactive Voice Response Market by Organization Size
      • Growth Opportunities for the Global Interactive Voice Response Market by Services
      • Growth Opportunities for the Global Interactive Voice Response Market by Solution
      • Growth Opportunities for the Global Interactive Voice Response Market by Region
    • Emerging Trends in the Global Interactive Voice Response Market
    • Strategic Analysis
      • New Product Development
      • Capacity Expansion of the Global Interactive Voice Response Market
      • Technology Development
      • Mergers and Acquisitions in the Global Interactive Voice Response Industry
  • Company Profiles of Leading Players
    • Nuance Communications, Inc.
    • Avaya Inc.
    • Verizon Communications Inc.
    • 24/7 Customer, Inc.
    • Genesys Telecommunication Laboratories.
    • West Corporation
    • AT&T Inc.
    • Cisco Systems, Inc.
    • Aspect Software Parent Inc
    • New Voice Media
    • IVR Lab
    • 8X8, Inc
    • Nec Corporation
    • Centurylink

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Full Report: Interactive Voice Response Market: Market Size, Trends and Growth Analysis Full Report $ 4,850
150 - page report
Lucintel has been in the business of market research and management consulting since 2000 and has published over 1000 market intelligence reports in various markets / applications and served over 1,000 clients worldwide. This study is a culmination of four months of full-time effort performed by Lucintel's analyst team. The analysts used the following sources for the creation and completion of this valuable report:
  • In-depth interviews of the major players in this market
  • Detailed secondary research from competitors’ financial statements and published data 
  • Extensive searches of published works, market, and database information pertaining to industry news, company press releases, and customer intentions
  • A compilation of the experiences, judgments, and insights of Lucintel’s professionals, who have analyzed and tracked this market over the years.
Below is a brief summary of the primary interviews that were conducted by job function for this report.