Field Service Management Market Report: Trends, Forecast and Competitive Analysis

Trends, opportunities, and forecast for the field service management market from 2017 to 2028 by component (solution and services), deployment (on-premises and cloud), enterprise size (large enterprises and SMEs), application (work order management, schedule, dispatch, and route optimization, customer management, inventory management, service contract management, reporting and analytics, and others), end use industry (BFSI, IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and heavy equipment, energy and utilities, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)

Publisher: Lucintel

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Field Service Management Market Trends and Forecast

The future of the field service management (FSM) market looks promising with opportunities in the banking, financial services and insurance (BFSI), IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and heavy equipment, and energy and utility industries. The global field service management market is expected to grow with a CAGR of 11% to 13% from 2023 to 2028. The major drivers for this market are increasing adoption of automation and digitalization in the field service industry, rising demand for real-time visibility of field service, and growing need to keep a track of activities taking place in the field.

Emerging Trends in the Field Service Management Market
Emerging trends, which have a direct impact on the dynamics of the industry, include emergence of technologies, such as augmented reality and growing accessibility of FMS through mobile technology.
A more than 150-page report is developed to help in your business decisions. Sample figures with some insights are shown below. To learn the scope, benefits, companies researched and other details of the global field service management market report, please download the report brochure.

Field Service Management Market by Segments
The study includes trends and forecast for the global field service management market by component, deployment, enterprise size, application, end use industry, and region, as follows:
Field Service Management Market by Component [Value ($B) Shipment Analysis from 2017 to 2028]:

Solution
Services

Field Service Management Market by Deployment [Value ($B) Shipment Analysis from 2017 to 2028]:

On-Premises
Cloud

Field Service Management Market by Enterprise Size [Value ($B) Shipment Analysis from 2017 to 2028]:

Large Enterprises
SMEs

Field Service Management Market by Application [Value ($B) Shipment Analysis from 2017 to 2028]:

Work Order Management
Schedule, Dispatch, and Route Optimization
Customer Management
Inventory Management
Service Contract Management
Reporting and Analytics
Others

Field Service Management Market by End Use Industry [Value ($B) Shipment Analysis from 2017 to 2028]:

Banking, Financial Services and Insurance (BFSI)
IT and Telecom
Healthcare and Life Sciences
Manufacturing
Transportation and Logistics
Construction and Heavy Equipment
Energy and Utilities
Others

Field Service Management Market by Region [Value ($B) Shipment Analysis from 2017 to 2028]:

North America
Europe
Asia Pacific
The Rest of the World

List of Field Service Management Companies
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies, field service management companies cater to increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the field service management companies profiled in this report include-

Field Service Management Market Insights

Lucintel forecasts that cloud will remain the larger segment over the forecast period due to the rising use of cloud-based field service management due to advantages including lower maintenance costs, less physical infrastructure, and data accessible from any location at any time.
Manufacturing is expected to remain the largest segment due to the growing usage of field service management among manufacturing organizations and increasing use of field service management as a kind of preventive maintenance in manufacturing operations.
APAC will remain the largest region due to the rising number of start-ups focusing on developing FSM solution for enterprises, rising support from governments for the growth of small-scale enterprises which is driving the growth of the segment in the region, and growing demand for FSM among the large-scale industries across various countries such as Japan and India.

Features of the Field Service Management Market

Market Size Estimates: Field service management market size estimation in terms of value ($B)
Trend and Forecast Analysis: Market trends (2017-2022) and forecast (2023-2028) by various segments and regions.
Segmentation Analysis: Field service management market size by various segments, such as component, deployment, enterprise size, application, and end use industry
Regional Analysis: Field service management market breakdown by North America, Europe, Asia Pacific, and the Rest of the World.
Growth Opportunities: Analysis on growth opportunities in different components, deployments, enterprise sizes, applications, end use industries, and regions for the field service management market.
Strategic Analysis: This includes M&A, new product development, and competitive landscape for the field service management market.
Analysis of competitive intensity of the industry based on Porter’s Five Forces model.

FAQ
Q1. What is the field service management market size?
Answer: The global field service management market is expected to reach an estimated $xx billion by 2028.
Q2. What is the growth forecast for field service management market?
Answer: The global field service management market is expected to grow with a CAGR of 11% to 13% from 2023 to 2028.
Q3. What are the major drivers influencing the growth of the field service management market?
Answer: The major drivers for this market are increasing adoption of automation and digitalization in the field service industry, rising demand for real-time visibility of field service, and growing need to keep a track of activities taking place in the field.
Q4. What are the major segments for field service management market?
Answer: The future of the field service management (FSM) market looks promising with opportunities in the banking, financial services and insurance (BFSI), IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and heavy equipment, and energy and utility industries.
Q5. What are the emerging trends in field service management market?
Answer: Emerging trends, which have a direct impact on the dynamics of the industry, include emergence of technologies, such as augmented reality, and growing accessibility of FMS through mobile technology.
Q6. Who are the key field service management companies?
Answer: Some of the key field service management companies are as follows:

ServiceMax
Oracle Corporation
IFS AB
Salesforce.com
PRAXEDO
Infor
Comarch SA

Q7. Which field service management segment will be the largest in future?
Answer: Lucintel forecasts that cloud will remain the larger segment over the forecast period due to the rising use of cloud-based field service management due to advantages including lower maintenance costs, less physical infrastructure, and data accessible from any location at any time.
Q8. In field service management market, which region is expected to be the largest in next 5 years?
Answer: APAC will remain the largest region due to the rising number of start-ups focusing on developing FSM solution for enterprises, rising support from governments for the growth of small-scale enterprises which is driving the growth of the segment in the region, and growing demand for FSM among the large-scale industries across various countries such as Japan and India.
Q9. Do we receive customization in this report?
Answer: Yes, Lucintel provides 10% Customization Without any Additional Cost.

This report answers following 11 key questions
Q.1. What are some of the most promising, high-growth opportunities for the field service management market by component (solution and services), deployment (on-premises and cloud), enterprise size (large enterprises and SMEs), application (work order management, schedule, dispatch, and route optimization, customer management, inventory management, service contract management, reporting and analytics, and others), end use industry (BFSI, IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and heavy equipment, energy and utilities, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2. Which segments will grow at a faster pace and why?
Q.3. Which region will grow at a faster pace and why?
Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
Q.5. What are the business risks and competitive threats in this market?
Q.6. What are the emerging trends in this market and the reasons behind them?
Q.7. What are some of the changing demands of customers in the market?
Q.8. What are the new developments in the market? Which companies are leading these developments?
Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
Q.11. What M&A activity did occur in the last five years and what has its impact been on the industry ?

For any questions related to field service management market or related to field service management companies, field service management market size, field service management market share, field service management analysis, write Lucintel analyst at email: helpdesk@lucintel.com. We will be glad to get back to you soon.

Table of Contents

1. Executive Summary

2. Global Field Service Management Market: Market Dynamics

2.1: Introduction, Background, and Classifications
2.2: Supply Chain
2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2017 to 2028

3.1: Macroeconomic Trends (2017-2022) and Forecast (2023-2028)
3.2: Global Field Service Management Market Trends (2017-2022) and Forecast (2023-2028)
3.3: Global Field Service Management Market by Component

3.3.1: Solution
3.3.2: Services

3.4: Global Field Service Management Market by Deployment

3.4.1: On-Premises
3.4.2: Cloud

3.5: Global Field Service Management Market by Enterprise Size

3.5.1: Large Enterprises
3.5.2: SMEs

3.6: Global Field Service Management Market by Application

3.6.1: Work Order Management
3.6.2: Schedule, Dispatch, and Route Optimization
3.6.3: Customer Management
3.6.4: Inventory Management
3.6.5: Service Contract Management
3.6.6: Reporting and Analytics
3.6.7: Others

3.7: Global Field Service Management Market by End Use Industry

3.7.1: BFSI
3.7.2: IT and Telecom
3.7.3: Healthcare and Life Sciences
3.7.4: Manufacturing
3.7.5: Transportation and Logistics
3.7.6: Construction and Heavy Equipment
3.7.7: Energy and Utilities
3.7.8: Others

4. Market Trends and Forecast Analysis by Region from 2017-2028

4.1: Global Field Service Management Market by Region
4.2: North American Field Service Management Market

4.2.1: North American Field Service Management Market by Component: Solution and Services
4.2.2: North American Field Service Management Market by End Use Industry: BFSI, IT and Telecom, Healthcare and Life Sciences, Manufacturing, Transportation and Logistics, Construction and Heavy Equipment, Energy and Utilities, and Others

4.3: European Field Service Management Market

4.3.1: European Field Service Management Market by Component: Solution and Services
4.3.2: European Field Service Management Market by End Use Industry: BFSI, IT and Telecom, Healthcare and Life Sciences, Manufacturing, Transportation and Logistics, Construction and Heavy Equipment, Energy and Utilities, and Others

4.4: APAC Field Service Management Market

4.4.1: APAC Field Service Management Market by Component: Solution and Services
4.4.2: APAC Field Service Management Market by End Use Industry: BFSI, IT and Telecom, Healthcare and Life Sciences, Manufacturing, Transportation and Logistics, Construction and Heavy Equipment, Energy and Utilities, and Others

4.5: ROW Field Service Management Market

4.5.1: ROW Field Service Management Market by Component: Solution and Services
4.5.2: ROW Field Service Management Market by End Use Industry: BFSI, IT and Telecom, Healthcare and Life Sciences, Manufacturing, Transportation and Logistics, Construction and Heavy Equipment, Energy and Utilities, and Others

5. Competitor Analysis

5.1: Product Portfolio Analysis
5.2: Operational Integration
5.3: Porter’s Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

6.1: Growth Opportunity Analysis

6.1.1: Growth Opportunities for the Global Field Service Management Market by Component
6.1.2: Growth Opportunities for the Global Field Service Management Market by Deployment
6.1.3: Growth Opportunities for the Global Field Service Management Market by Enterprise Size
6.1.4: Growth Opportunities for the Global Field Service Management Market by Application
6.1.5: Growth Opportunities for the Global Field Service Management Market by End Use Industry
6.1.6: Growth Opportunities for the Global Field Service Management Market by Region

6.2: Emerging Trends in the Global Field Service Management Market
6.3: Strategic Analysis

6.3.1: New Product Development
6.3.2: Capacity Expansion of the Global Field Service Management Market
6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Field Service Management Market

7. Company Profiles of Leading Players

7.1: ServiceMax
7.2: Oracle Corporation
7.3: IFS AB
7.4: Salesforce.com
7:5: PRAXEDO
7.6: Infor
7.7: Comarch SA

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Lucintel has been in the business of market research and management consulting since 2000 and has published over 600 market intelligence reports in various markets / applications and served over 1,000 clients worldwide. This study is a culmination of four months of full-time effort performed by Lucintel's analyst team. The analysts used the following sources for the creation and completion of this valuable report:

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