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The global Information Technology (IT) services market experienced solid growth during the last five years and is expected to approach US $1,150 billion in 2017 with a CAGR of 5.3% over the next five years. The industry experienced an average gross profit of 37% and an average net profit of 9.5% in 2011, with IBM ranking first in both measures.
 
Lucintel, a leading global management consulting and market research firm, has conducted a competitive analysis of the top five global IT services companies and presents its findings in “Top Five Global IT Services Companies: Performance, Strategies, and Competitive Analysis.”
 
The IT services industry comprises IT management and outsourcing services, IT consulting and integration services, as well as maintenance and support services. The industry is fragmented and a combination of factors such as IT spending and economic growth influences industry dynamics significantly. Asia Pacific (APAC) experienced the highest growth during 2006–2011. Asia and the Rest of the World (ROW) offer good growth potential in the IT services industry over the forecast period. Lucintel’s research indicates that Greater China and India are expected to continue to emerge as key growth markets. IT management and outsourcing services present good growth potential during the forecast period.
 
In this study, Lucintel thoroughly profiles the following five companies with detailed competitive assessments:

  • Accenture
  • Computer Sciences Corporation
  • Fujitsu Limited
  • Hewlett-Packard Company
  • International Business Machines Corporation
 
Revenue generation has been affected by the economic slowdown, which could continue to pose a challenge to market growth.
 
This study is intended to provide industry leaders with a concise overview of the world’s top five Global IT Services companies. This discussion is limited to a comparative analysis (benchmarking) of the subject companies, their geographic footprints, financial metrics, market performance, marketing and corporate strategies, and SWOT analysis. The report helps current suppliers realistically assess their capabilities, strategies, vis-a-vis leading competitors. It is designed to provide executives with strategically significant competitor information, data, analysis, and insight, critical to the development and implementation of effective marketing and sales plan.
 
IT services companies competitive analysis report will save hundreds of hours of your own personal research time and will significantly benefit you in expanding your business opportunities in Personal computer market. In today’s chaotic economy, you need every advantage that you can find to keep ahead in your business.
 
In Lucintel's newest competitive research study on the world's leading IT services companies, we thoroughly profile following five companies with detailed competitive assessments:

  • Accenture
  • Computer Sciences Corporation
  • Fujitsu Limited
  • Hewlett-Packard Company
  • International Business Machines Corporation
 
The detailed analysis of each company offers a critical view into key strategic areas, including:

  • Company overview                   
  • Benchmarking (financial and market)
  • SWOT analysis             
  • Product positioning
  • Marketing strategy and tactics  
  • Corporate strategy
To make any investment, business, or strategic decisions, you need adequate and timely information. IT services companies competitive analysis market report fulfills this core need. This is an indispensable reference guide for industry executives with interests in the IT industry.

Some of the features of Top Five Global IT Services Companies: Performance, Strategies, and Competitive Analysis market intelligence report are:

  •  IT Services Companies competitive analysis market size estimates in terms of US dollar value by segments of the
    global it services companies
  • Regional analysis: global IT services companies breakdown by key regions (North America, Europe, APAC and ROW)
  • Market trends, drivers and forecasts
  • Competitive benchmarking of each players against their financial & market strength
  • Global and regional market share estimates for the top players
  • Product line overview and positioning of top players
  • SWOT analysis of the leaders
  • Marketing strategy and tactics  
  • Corporate strategy
  • More than 106 valuable figures/charts and 43 tables are provided in this report
1. Executive Summary
2. Market Definition and Scope
3. Market Opportunity
  • Supply chain
  • Porter’s Five Forces Analysis
4. Competitive Benchmarking (Financial and Market)
 
    Company Profile on Following Parameters
Company overview                   
Benchmarking (financial & market)
SWOT analysis             
Product positioning
Marketing strategy and tactics  
Corporate strategy
 
5. Company Profile on Accenture Plc 
6. Company Profile on Computer Sciences Corporation             
7. Company Profile on Fujitsu limited 
8. Company Profile on Hewlett-Packard Company 
9. Company Profile on International Business Machines 
 
 
List of Figures
CHAPTER 3. Market Opportunity
             Figure 3.1: Supply chain for IT services market
Figure 3.2: Porter’s Five Forces Analysis for IT services market
Figure 3.3: Global IT services industry trend (2006-2011)
Figure 3.4: Global IT services regional trend (2006-2011) US $B
Figure 3.5: Global IT services regional trend (2006-2011) (%)
Figure 3.6: Global IT services industry segment trend (2006-2011) US $B
Figure 3.7: Global IT services industry segment trend (2006-2011) (%)
Figure 3.8: Global IT services industry opportunity by region (2012-2017) (%)
Figure 3.9: Global IT services industry opportunity by segment (2012-2017) (%)
                                           
CHAPTER 4.Competitive Benchmarking (Financial and Market)
Figure 4.1: Financial benchmarking of top five global IT Services companies
Figure 4.2: top five Global IT services companies gross profit and net profit analysis (2011)
Figure 4.3: Financial analysis – growth leadership quadrant (2011)
Figure 4.4: Global market share of top players in IT services market (2006) (%)
Figure 4.5: Global market share of top players in IT services market (2011) (%)
Figure 4.6: Market share analysis of top players in IT services market (2006) (%)
Figure 4.7: Market share analysis of top players in IT services market (2011) (%) 
Figure 4.8: Global market share analysis of top players in IT services market (2011) (%)
Figure 4.9: Global IT Services market: 2011 market fragmentation/consolidation 
Figure 4.10: Market value North America: US $B
Figure 4.11: Market value Europe: US $B
Figure 4.12: Market value Asia Pacific: US $B
Figure 4.13: Market value Row: US $B
Figure 4.14: Global IT services companies – 2011 (E): regional revenue trend (US $B)
Figure 4.15: Global IT services companies – 2011 (E): regional revenue trend (%)
Figure 4.16: North American revenue trend for top players 2007-2011 (US $B)
Figure 4.17: Europe revenue trend for top players 2007-2011 (US $B)
Figure 4.18: Asia Pacific revenue trend for top players 2007-2011 (US $B)
Figure 4.19: Row revenue trend for top players 2007-2011 (US $B)
             Figure 4.20: Lucintel triad - top five major players
 
CHAPTER 5. Company Profile of Accenture Plc
Figure 5.1: Accenture revenue by business structure 2011
Figure 5.2: Lucintel triad - Accenture Plc
Figure 5.3: Financial benchmarking of Accenture Plc against top three and top five industry players’ average
Figure 5.4: Financial benchmarking of Accenture Plc against top five best
Figure 5.5: Global industry revenue trend versus Accenture Plc (2007-2011) in US $B
Figure 5.6: Global market share trend for Accenture Plc (2001-2011) in (%)
Figure 5.7: North American industry revenue trend versus Accenture Plc 2007-2011 in US $B
Figure 5.8: European industry revenue trend versus Accenture Plc 2007-2011 in US $B
Figure 5.9: APAC industry revenue trend versus Accenture Plc 2007-2011 in US $B
Figure 5.10: ROW industry revenue trend versus Accenture Plc 2007-2011 in US $B
Figure 5.11: North American market share trend for Accenture Plc 2007-2011 in (%)
Figure 5.12: European market share trend for Accenture Plc 2007-2011 in (%)
Figure 5.13: APAC market share trend for Accenture Plc 2007-2011 in (%)
Figure 5.14: ROW market share trend for Accenture Plc 2007-2011 in (%)
Figure 5.15: Trend in R&D expenses 2007-2011 in US $B
Figure 5.16: Trend in R&D expenses 2007-2011 in %
Figure 5.17: Comparison of Accenture’s R&D expenditure versus top threeand top five players average- 2011
             Figure 5.18: Accenture Plc productivity: 2007-2011 in US $M
             Figure 5.19: Accenture Plc fixed asset value: 2007-2011 in US $M
             Figure 5.20: Strategic execution
 
CHAPTER 6. Company Profile of Computer Sciences Corporation
             Figure 6.1: Computer Sciences Corporation revenue by business structure 2011
Figure 6.2: Lucintel triad - Computer Sciences Corporation
Figure 6.3: Financial benchmarking of Computer Sciences Corporation against top three and top five industry players’ average
Figure 6.4: Financial benchmarking of Computer Sciences Corporation against top five best
Figure 6.5: Global industry revenue trend versus Computer Sciences Corporation (2007-2011) in US $B
Figure 6.6: Global market share trend for Computer Sciences Corporation (2007-2011) in (%)
Figure 6.7: North American industry revenue trend versus Computer Sciences Corporation 2007-2011 in US $B
Figure 6.8: European industry revenue trend versus Computer Sciences Corporation 2007-2011 in US $B
Figure 6.9: APAC industry revenue trend versus Computer Sciences Corporation 2007-2011 in US $B
Figure 6.10: ROW industry revenue trend versus Computer Sciences Corporation 2007-2011 in US $B
Figure 6.11: North American market share trend for Computer Sciences Corporation 2007-2011 in (%)
Figure 6.12: European market share trend for Computer Sciences Corporation 2007-2011 in (%)
Figure 6.13: APAC market share trend for Computer Sciences Corporation 2007-2011 in (%)
Figure 6.14: ROW market share trend for Computer Sciences Corporation 2007-2011 in (%)
             Figure 6.15: Computer Sciences Corporation productivity: 2007-2011 in US$ M
             Figure 6.16: Computer Sciences Corporation fixed asset value: 2007-2011 in US$ M
             Figure 6.17: Strategic execution
 
CHAPTER 7. Company Profile of Fujitsu limited
             Figure 7.1: Fujitsu limited revenue by business structure 2011
Figure 7.2: Lucintel triad - Fujitsu limited 
Figure 7.3: Financial benchmarking of Fujitsu limited against top three and top five industry players’ average
Figure 7.4: Financial benchmarking of Fujitsu limited against top five best
Figure 7.5: Global industry revenue trend versusFujitsu limited (2007-2011) in US $B
Figure 7.6: Global market share trend for Fujitsu limited (2007-2011) in (%)
Figure 7.7: North American industry revenue trend versus Fujitsu limited   
                 (2007-2011) in US $B
Figure 7.8: European industry revenue trend versus Fujitsu
                   (2007-2011) in US $B
Figure 7.9: APAC industry revenue trend versus Fujitsu limited (2007-2011) in US $B
Figure 7.10: ROW industry revenue trend versus Fujitsu limited (2007-2011) in US $B
Figure 7.11: North American market share trend for Fujitsu limited (2007-2011) in (%)
Figure 7.12: European market share trend for Fujitsu limited (2007-2011) in (%)
Figure 7.13: APAC market share trend for Fujitsu limited (2007-2011) in (%)
Figure 7.14: ROW market share trend for Fujitsu limited (2007-2011) in (%)
Figure 7.15: Trend in R&D expenses (2007-2011) in US$ B
Figure 7.16: Trend in R&D expenses (2007-2011) in %
Figure 7.17: Comparison of Fujitsu limited R&D expenditure versus top three and top five players average- 2011
             Figure 7.18: Fujitsu limited productivity: 2007-2011 in US$ M
             Figure 7.19: Fujitsu limited fixed asset value: 2007-2011 in US$ M
             Figure 7.20: Strategic execution
 
CHAPTER 8. Company Profile of Hewlett-Packard Company
Figure 8.1: Hewlett-Packard Company revenue by business structure 20114
Figure 8.2: Lucintel triad - Hewlett-Packard Company
Figure 8.3: Financial benchmarking of Hewlett-Packard Company against top three and top five industry players’ average
Figure 8.4: Financial benchmarking of Hewlett-Packard Company against top five best
Figure 8.5: Global industry revenue trend versusFujitsu limited (2007-2011) in US $B
Figure 8.6: Global market share trend for Fujitsu limited (2007-2011) in (%)
Figure 8.7: North American industry revenue trend versus Hewlett-Packard Company
                 (2007-2011) in US $B
Figure 8.8: European industry revenue trend versus Hewlett-Packard Company
                   (2007-2011) in US $B
Figure 8.9: APAC industry revenue trend versus Hewlett-Packard Company (2007-2011) in US $B
Figure 8.10: ROW industry revenue trend versus Hewlett-Packard Company (2007-2011) in US $B
Figure 8.11: North American market share trend for Hewlett-Packard Company (2007- 2011) in (%)
Figure 8.12: European market share trend for Hewlett-Packard Company (2007-2011) in (%)
Figure 8.13: APAC market share trend for Hewlett-Packard Company (2007-2011) in (%)
Figure 8.14: ROW market share trend for Hewlett-Packard Company (2007-2011) in (%)
Figure 8.15: Trend in R&D expenses (2007-2011) in US$ B
Figure 8.16: Trend in R&D expenses (2007-2011) in %
Figure 8.17: Comparison of Hewlett-Packard Company R&D expenditure versus top three and top five players' average- 2011
             Figure 8.18: Hewlett-Packard Company productivity: 2007-2011 in US$ M
             Figure 8.19: Hewlett-Packard Company fixed asset value: 2007-2011 in US$ M
             Figure 8.20: Strategic execution
 
CHAPTER 9. Company Profile of International Business Machines
             Figure 9.1: International Business Machine revenue by business structure 2011
Figure 9.2: Lucintel triad - International Business Machines
Figure 9.3: Financial benchmarking of International Business Machines against top three and top five industry players’ average
Figure 9.4:Financial benchmarking of International Business Machines against top five best
Figure 9.5: Global industry revenue trend versusInternational Business Machines (2007-2011) in US $B
Figure 9.6: Global market share trend for International Business Machines (2007-2011) in (%)
Figure 9.7: North American industry revenue trend versus International Business Machines
(2007-2011) in US $B
Figure 9.8: European industry revenue trend versus International Business Machines
(2007-2011) in US $B
   Figure 9.9: APAC industry revenue trend versus International Business Machines (2007-2011) in US $B
Figure 9.10: ROW industry revenue trend versus International Business Machines (2007-2011) in US $B
Figure 9.11: North American market share trend for international Business Machines   (2007-2011) in (%)
Figure 9.12: European market share trend for International Business Machines (2007-2011) in (%)
Figure 9.13: APAC market share trend for International Business Machines (2007-2011) in (%)
Figure 9.14: ROW market share trend for International Business Machines (2007-2011) in (%)
Figure 9.15: Trend in R&D expenses (2007-2011) in US$ B
Figure 9.16: Trend in R&D expenses (2007-2011) in %
Figure 9.17: Comparison of International Business Machines R&D expenditure versus top three and top five players' average- 2011
             Figure 9.18: International Business Machines productivity: 2007-2011 in US$ M
             Figure 9.19: International Business Machines fixed asset value: 2007-2011 in US$ M
             Figure 9.20: Strategic execution
 
 
 
List of Tables
 
CHAPTER 3. Market Opportunity
             Table 3.1: Market parameters of global IT services industry 2011
Table 3.2: Relative market attractiveness by region
Table 3.3: Growth rate by region (2006-2011)
Table 3.4: Growth rate by segment (2006-2011)
 
CHAPTER 4. Competitive Benchmarking (Financial and Market)
Table 4.1: Financial benchmarking of top five global IT services companies
Table 4.2: Key financial parameters for top fiveIT services companies
Table 4.3: Competitors based on markets served
Table 4.4: Lucintel triad - top five major players
 
CHAPTER 5. Company Profile of Accenture
Table 5.1: Markets served - Accenture
Table 5.2: Lucintel triad - Accenture
Table 5.3:Financial benchmarking of Accenture against best and against top three and top five industry players’ average
             Table 5.4: Strategic execution – product positioning by segment
Table 5.5: Strategic execution – perceived customer value / quality
Table 5.6: Strategic execution – promotion / communications
Table 5.7: Strategic execution – product distribution by region
 
CHAPTER 6. Company Profile of Computer Sciences Corporation
Table 6.1:Markets served - Computer Sciences Corporation
Table 6.2: Lucintel triad - Computer Sciences Corporation
Table 6.3: Financial Benchmarking of Computer Sciences Corporation against best and against top three and top five industry players’ average
             Table 6.4: Strategic execution – product positioning by segment
Table 6.5: Strategic execution – perceived customer value / quality
Table 6.6: Strategic execution – promotion / communications
Table 6.7: Strategic execution – product distribution by region
 
CHAPTER 7. Company Profile of Fujitsu
Table 7.1: Markets served - Fujitsu
Table 7.2: Lucintel triad - Fujitsu
Table 7.3: Financial benchmarking of Fujitsu against best and against top three and top five industry players’ average
             Table 7.4: Strategic execution – product positioning by segment
Table 7.5: Strategic execution – perceived customer value / quality
Table 7.6: Strategic execution – promotion / communications
Table 7.7: Strategic execution – product distribution by region
 
CHAPTER 8. Company Profile of Hewlett-Packard Company
Table 8.1: Market served- Hewlett-Packard Company
Table 8.2: Lucintel triad - Hewlett-Packard Company
Table 8.3: Financial benchmarking of Hewlett-Packard Company against best and against top three and top five industry players’ average
             Table 8.4: Strategic execution – product positioning by segment
Table 8.5: Strategic execution – perceived customer value / quality
Table 8.6: Strategic execution – promotion / communications
Table 8.7: Strategic execution – product distribution by region
 
CHAPTER 9. Company Profile of IBM
             Table 9.1: Markets served - IBM
Table 9.2: Lucintel triad - IBM
Table 9.3: Financial benchmarking of IBM against best and
Against top three and top five industry players’ average
             Table 9.4: Strategic execution – product positioning by segment
Table 9.5: Strategic execution – perceived customer value / quality
Table 9.6: Strategic execution – promotion / communications
Table 9.7: Strategic execution – product distribution by region
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More than 106 valuable figures/charts and 43 tables are provided in this report
Lucintel has been in the business of market research and management consulting since 2000 and has published over 1000 market intelligence reports in various markets / applications and served over 1,000 clients worldwide. This study is a culmination of four months of full-time effort performed by Lucintel's analyst team. The analysts used the following sources for the creation and completion of this valuable report:
  • In-depth interviews of the major players in this market
  • Detailed secondary research from competitors’ financial statements and published data 
  • Extensive searches of published works, market, and database information pertaining to industry news, company press releases, and customer intentions
  • A compilation of the experiences, judgments, and insights of Lucintel’s professionals, who have analyzed and tracked this market over the years.
Extensive research and interviews are conducted across the supply chain of this market to estimate market share, market size, trends, drivers, challenges, and forecasts. Below is a brief summary of the primary interviews that were conducted by job function for this report.
 
Thus, Lucintel compiles vast amounts of data from numerous sources, validates the integrity of that data, and performs a comprehensive analysis. Lucintel then organizes the data, its findings, and insights into a concise report designed to support the strategic decision-making process. The figure below is a graphical representation of Lucintel’s research process. 
 

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