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Customer Success Management Trends and Forecast
The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets. The global customer success management market is expected to reach an estimated $3.6 billion by 2030 with a CAGR of 15.8% from 2024 to 2030. The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.
A more than 150-page report is developed to help in your business decisions. Sample figures with some insights are shown below.
Customer Success Management by Segment
The study includes a forecast for the global customer success management by deployment mode, size of organization, application, end use, and region.
Customer Success Management Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:
• Cloud
• On Premises
Customer Success Management Market by Size of Organization [Shipment Analysis by Value from 2018 to 2030]:
• Small And Medium Enterprise
• Large Enterprise
Customer Success Management Market by Application [Shipment Analysis by Value from 2018 to 2030]:
• Sales And Marketing Management
• Customer Experience Management
• Risk And Compliance Management
• Others
Customer Success Management Market by End Use [Shipment Analysis by Value from 2018 to 2030]:
• Healthcare
• Retail
• BFSI
• Information Technology And Telecom
• Government
• Others
Customer Success Management Market by Region [Shipment Analysis by Value from 2018 to 2030]:
• North America
• Europe
• Asia Pacific
• The Rest of the World
List of Customer Success Management Companies
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies customer success management companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the customer success management companies profiled in this report include-
• Gainsight
• Salesforce.Com
• UserIQ
• IBM
• Open Text
Customer Success Management Market Insights
Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.
North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.
Features of the Global Customer Success Management Market
Market Size Estimates: Customer success management market size estimation in terms of value ($B).
Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.
Segmentation Analysis: Customer success management market size by various segments, such as by deployment mode, size of organization, application, end use, and region in terms of value ($B).
Regional Analysis: Customer success management market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
Growth Opportunities: Analysis of growth opportunities in different deployment mode, size of organization, application, end use, and regions for the customer success management market.
Strategic Analysis: This includes M&A, new product development, and competitive landscape of the customer success management market.
Analysis of competitive intensity of the industry based on Porter’s Five Forces model.
FAQ
Q.1 What is the customer success management market size?
Answer: The global customer success management market is expected to reach an estimated $3.6 billion by 2030.
Q.2 What is the growth forecast for customer success management market?
Answer: The global customer success management market is expected to grow with a CAGR of 15.8% from 2024 to 2030.
Q.3 What are the major drivers influencing the growth of the customer success management market?
Answer: The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.
Q4. What are the major segments for customer success management market?
Answer: The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets.
Q5. Who are the key customer success management market companies?
Answer: Some of the key customer success management companies are as follows:
• Gainsight
• Salesforce.Com
• UserIQ
• IBM
• Open Text
Q6. Which customer success management market segment will be the largest in future?
Answer: Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.
Q7. In customer success management market, which region is expected to be the largest in next 5 years?
Answer: North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.
Q.8 Do we receive customization in this report?
Answer: Yes, Lucintel provides 10% customization without any additional cost.
This report answers following 11 key questions:
Q.1. What are some of the most promising, high-growth opportunities for the customer success management market by deployment mode (cloud and on premises), size of organization (small and medium enterprise and large enterprise), application (sales and marketing management, customer experience management, risk and compliance management, and others), end use (healthcare, retail, BFSI, information technology and telecom, government, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2. Which segments will grow at a faster pace and why?
Q.3. Which region will grow at a faster pace and why?
Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
Q.5. What are the business risks and competitive threats in this market?
Q.6. What are the emerging trends in this market and the reasons behind them?
Q.7. What are some of the changing demands of customers in the market?
Q.8. What are the new developments in the market? Which companies are leading these developments?
Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?
For any questions related to Customer Success Management Market, Customer Success Management Market Size, Customer Success Management Market Growth, Customer Success Management Market Analysis, Customer Success Management Market Report, Customer Success Management Market Share, Customer Success Management Market Trends, Customer Success Management Market Forecast, Customer Success Management Companies, write Lucintel analyst at email: helpdesk@lucintel.com. We will be glad to get back to you soon.
Table of Contents
1. Executive Summary
2. Global Customer Success Management Market : Market Dynamics
2.1: Introduction, Background, and Classifications
2.2: Supply Chain
2.3: Industry Drivers and Challenges
3. Market Trends and Forecast Analysis from 2018 to 2030
3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
3.2. Global Customer Success Management Market Trends (2018-2023) and Forecast (2024-2030)
3.3: Global Customer Success Management Market by Deployment Mode
3.3.1: Cloud
3.3.2: On premises
3.4: Global Customer Success Management Market by Size of Organization
3.4.1: Small and Medium Enterprise
3.4.2: Large enterprise
3.5: Global Customer Success Management Market by Application
3.5.1: Sales and Marketing Management
3.5.2: Customer Experience Management
3.5.3: Risk and Compliance Management
3.5.4: Others
3.6: Global Customer Success Management Market by End Use
3.6.1: Healthcare
3.6.2: Retail
3.6.3: BFSI
3.6.4: Information Technology and Telecom
3.6.5: Government
3.6.6: Others
4. Market Trends and Forecast Analysis by Region from 2018 to 2030
4.1: Global Customer Success Management Market by Region
4.2: North American Customer Success Management Market
4.2.1: North American Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
4.2.2: North American Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
4.3: European Customer Success Management Market
4.3.1: European Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
4.3.2: European Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
4.4: APAC Customer Success Management Market
4.4.1: APAC Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
4.4.2: APAC Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
4.5: ROW Customer Success Management Market
4.5.1: ROW Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
4.5.2: ROW Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
5. Competitor Analysis
5.1: Product Portfolio Analysis
5.2: Operational Integration
5.3: Porter’s Five Forces Analysis
6. Growth Opportunities and Strategic Analysis
6.1: Growth Opportunity Analysis
6.1.1: Growth Opportunities for the Global Customer Success Management Market by Deployment Mode
6.1.2: Growth Opportunities for the Global Customer Success Management Market by Size of Organization
6.1.3: Growth Opportunities for the Global Customer Success Management Market by Application
6.1.4: Growth Opportunities for the Global Customer Success Management Market by End Use
6.1.5: Growth Opportunities for the Global Customer Success Management Market by Region
6.2: Emerging Trends in the Global Customer Success Management Market
6.3: Strategic Analysis
6.3.1: New Product Development
6.3.2: Capacity Expansion of the Global Customer Success Management Market
6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Success Management Market
6.3.4: Certification and Licensing
7. Company Profiles of Leading Players
7.1: Gainsight
7.2: Salesforce.com
7.3: UserIQ
7.4: IBM
7.5: Open Text
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Lucintel has been in the business of market research and management consulting since 2000 and has published over 1000 market intelligence reports in various markets / applications and served over 1,000 clients worldwide. This study is a culmination of four months of full-time effort performed by Lucintel's analyst team. The analysts used the following sources for the creation and completion of this valuable report:
In-depth interviews of the major players in this market
Detailed secondary research from competitors’ financial statements and published data
Extensive searches of published works, market, and database information pertaining to industry news, company press releases, and customer intentions
A compilation of the experiences, judgments, and insights of Lucintel’s professionals, who have analyzed and tracked this market over the years.
Extensive research and interviews are conducted across the supply chain of this market to estimate market share, market size, trends, drivers, challenges, and forecasts. Below is a brief summary of the primary interviews that were conducted by job function for this report.
Thus, Lucintel compiles vast amounts of data from numerous sources, validates the integrity of that data, and performs a comprehensive analysis. Lucintel then organizes the data, its findings, and insights into a concise report designed to support the strategic decision-making process. The figure below is a graphical representation of Lucintel’s research process.
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