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Customer Relationship Management Trends and Forecast
The future of the global customer relationship management market looks promising with opportunities in the BFSI, retail, healthcare, IT & telecom, discrete manufacturing, and government & education sectors. The global customer relationship management market is expected to reach an estimated $122.4 billion by 2030 with a CAGR of 8.9% from 2024 to 2030. The major drivers for this market are increasing adoption of CRM solutions by small and medium-sized enterprises, growing demand for cloud-based CRM solutions, and rising need for data-driven decision making.
A more than 150-page report is developed to help in your business decisions. Sample figures with some insights are shown below.
Customer Relationship Management by Segment
The study includes a forecast for the global customer relationship management by solution, enterprise size, application, end use industry, and region.
Customer Relationship Management Market by Solution [Shipment Analysis by Value from 2018 to 2030]:
• Social Monitoring
• Social Mapping
• Social Middleware
• Social Management
• Social Measurement
Customer Relationship Management Market by Enterprise Size [Shipment Analysis by Value from 2018 to 2030]:
• Large Enterprise
• SME
Customer Relationship Management Market by Application [Shipment Analysis by Value from 2018 to 2030]:
• Marketing
• Sales
• Customer Support & Service
• Others
Customer Relationship Management Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:
• BFSI
• Retail
• Healthcare
• IT & Telecom
• Discrete Manufacturing
• Government & Education
• Others
Customer Relationship Management Market by Region [Shipment Analysis by Value from 2018 to 2030]:
• North America
• Europe
• Asia Pacific
• The Rest of the World
List of Customer Relationship Management Companies
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies customer relationship management companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the customer relationship management companies profiled in this report include-
• Salesforce.com
• Microsoft
• SAP
• Oracle
• ADOBE
• SugarCRM
• Zoho
Customer Relationship Management Market Insights
Lucintel forecasts that large enterprise will remain the larger segment due to the growing need for CRM solutions in these organizations to manage complex customer relationships, automate business processes, and support multiple channels.
North America will remain the largest region due to rapid digitization among various enterprises and presence of key players in the region.
Features of the Global Customer Relationship Management Market
Market Size Estimates: Customer relationship management market size estimation in terms of value ($B).
Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.
Segmentation Analysis: Customer relationship management market size by various segments, such as by solution, enterprise size, application, end use industry, and region in terms of ($B).
Regional Analysis: Customer relationship management market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
Growth Opportunities: Analysis of growth opportunities in different solutions, enterprise sizes, applications, end use industries, and regions for the customer relationship management market.
Strategic Analysis: This includes M&A, new product development, and competitive landscape of the customer relationship management market.
Analysis of competitive intensity of the industry based on Porter’s Five Forces model.
FAQ
Q.1 What is the customer relationship management market size?
Answer: The global customer relationship management market is expected to reach an estimated $122.4 billion by 2030.
Q.2 What is the growth forecast for customer relationship management market?
Answer: The global customer relationship management market is expected to grow with a CAGR of 8.9% from 2024 to 2030.
Q.3 What are the major drivers influencing the growth of the customer relationship management market?
Answer: The major drivers for this market are increasing adoption of CRM solutions by small and medium-sized enterprises, growing demand for cloud-based CRM solutions, and rising need for data-driven decision making.
Q4. What are the major segments for customer relationship management market?
Answer: The future of the customer relationship management market looks promising with opportunities in the BFSI, retail, healthcare, IT & telecom, discrete manufacturing, and government & education sectors.
Q5. Who are the key customer relationship management market companies?
Answer: Some of the key customer relationship management companies are as follows:
• Salesforce.com
• Microsoft
• SAP
• Oracle
• ADOBE
• SugarCRM
• Zoho
Q6. Which customer relationship management market segment will be the largest in future?
Answer: Lucintel forecasts that large enterprise will remain the larger segment due to the growing need for CRM solutions in these organizations to manage complex customer relationships, automate business processes, and support multiple channels.
Q7. In customer relationship management market, which region is expected to be the largest in next 5 years?
Answer: North America will remain the largest region due to rapid digitization among various enterprises and presence of key players in the region.
Q.8 Do we receive customization in this report?
Answer: Yes, Lucintel provides 10% customization without any additional cost.
This report answers following 11 key questions:
Q.1. What are some of the most promising, high-growth opportunities for the customer relationship management market by solution (social monitoring, social mapping, social middleware, social management, and social measurement), enterprise size (large enterprise and SME), application (marketing, sales, customer support & service, and others), end use industry (BFSI, retail, healthcare, IT & telecom, discrete manufacturing, government & education, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2. Which segments will grow at a faster pace and why?
Q.3. Which region will grow at a faster pace and why?
Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
Q.5. What are the business risks and competitive threats in this market?
Q.6. What are the emerging trends in this market and the reasons behind them?
Q.7. What are some of the changing demands of customers in the market?
Q.8. What are the new developments in the market? Which companies are leading these developments?
Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?
For any questions related to Customer Relationship Management Market, Customer Relationship Management Market Size, Customer Relationship Management Market Growth, Customer Relationship Management Market Analysis, Customer Relationship Management Market Report, Customer Relationship Management Market Share, Customer Relationship Management Market Trends, Customer Relationship Management Market Forecast, Customer Relationship Management Companies, write Lucintel analyst at email: helpdesk@lucintel.com. We will be glad to get back to you soon.
Table of Contents
1. Executive Summary
2. Global Customer Relationship Management Market : Market Dynamics
2.1: Introduction, Background, and Classifications
2.2: Supply Chain
2.3: Industry Drivers and Challenges
3. Market Trends and Forecast Analysis from 2018 to 2030
3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
3.2. Global Customer Relationship Management Market Trends (2018-2023) and Forecast (2024-2030)
3.3: Global Customer Relationship Management Market by Solution
3.3.1: Social Monitoring
3.3.2: Social Mapping
3.3.3: Social Middleware
3.3.4: Social Management
3.3.5: Social Measurement
3.4: Global Customer Relationship Management Market by Enterprise Size
3.4.1: Large Enterprise
3.4.2: SME
3.5: Global Customer Relationship Management Market by Application
3.5.1: Marketing
3.5.2: Sales
3.5.3: Customer Support & Service
3.5.4: Others
3.6: Global Customer Relationship Management Market by End Use Industry
3.6.1: BFSI
3.6.2: Retail
3.6.3: Healthcare
3.6.4: IT & Telecom
3.6.5: Discrete Manufacturing
3.6.6: Government & Education
3.6.7: Others
4. Market Trends and Forecast Analysis by Region from 2018 to 2030
4.1: Global Customer Relationship Management Market by Region
4.2: North American Customer Relationship Management Market
4.2.1: North American Customer Relationship Management Market by Enterprise Size: Large Enterprise and SME
4.2.2: North American Customer Relationship Management Market by End Use Industry: BFSI, Retail, Healthcare, IT & Telecom, Discrete Manufacturing, Government & Education, and Others
4.3: European Customer Relationship Management Market
4.3.1: European Customer Relationship Management Market by Enterprise Size: Large Enterprise and SME
4.3.2: European Customer Relationship Management Market by End Use Industry: BFSI, Retail, Healthcare, IT & Telecom, Discrete Manufacturing, Government & Education, and Others
4.4: APAC Customer Relationship Management Market
4.4.1: APAC Customer Relationship Management Market by Enterprise Size: Large Enterprise and SME
4.4.2: APAC Customer Relationship Management Market by End Use Industry: BFSI, Retail, Healthcare, IT & Telecom, Discrete Manufacturing, Government & Education, and Others
4.5: ROW Customer Relationship Management Market
4.5.1: ROW Customer Relationship Management Market by Enterprise Size: Large Enterprise and SME
4.5.2: ROW Customer Relationship Management Market by End Use Industry: BFSI, Retail, Healthcare, IT & Telecom, Discrete Manufacturing, Government & Education, and Others
5. Competitor Analysis
5.1: Product Portfolio Analysis
5.2: Operational Integration
5.3: Porter’s Five Forces Analysis
6. Growth Opportunities and Strategic Analysis
6.1: Growth Opportunity Analysis
6.1.1: Growth Opportunities for the Global Customer Relationship Management Market by Solution
6.1.2: Growth Opportunities for the Global Customer Relationship Management Market by Enterprise Size
6.1.3: Growth Opportunities for the Global Customer Relationship Management Market by Application
6.1.4: Growth Opportunities for the Global Customer Relationship Management Market by End Use Industry
6.1.5: Growth Opportunities for the Global Customer Relationship Management Market by Region
6.2: Emerging Trends in the Global Customer Relationship Management Market
6.3: Strategic Analysis
6.3.1: New Product Development
6.3.2: Capacity Expansion of the Global Customer Relationship Management Market
6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Relationship Management Market
6.3.4: Certification and Licensing
7. Company Profiles of Leading Players
7.1: Salesforce.com
7.2: Microsoft
7.3: SAP
7.4: Oracle
7.5: ADOBE
7.6: SugarCRM
7.7: Zoho
.
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Lucintel has been in the business of market research and management consulting since 2000 and has published over 1000 market intelligence reports in various markets / applications and served over 1,000 clients worldwide. This study is a culmination of four months of full-time effort performed by Lucintel's analyst team. The analysts used the following sources for the creation and completion of this valuable report:
In-depth interviews of the major players in this market
Detailed secondary research from competitors’ financial statements and published data
Extensive searches of published works, market, and database information pertaining to industry news, company press releases, and customer intentions
A compilation of the experiences, judgments, and insights of Lucintel’s professionals, who have analyzed and tracked this market over the years.
Extensive research and interviews are conducted across the supply chain of this market to estimate market share, market size, trends, drivers, challenges, and forecasts. Below is a brief summary of the primary interviews that were conducted by job function for this report.
Thus, Lucintel compiles vast amounts of data from numerous sources, validates the integrity of that data, and performs a comprehensive analysis. Lucintel then organizes the data, its findings, and insights into a concise report designed to support the strategic decision-making process. The figure below is a graphical representation of Lucintel’s research process.
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